Common problem: Do you have all shoes in stock now? If yes, how about the available sizes?

Answer: Yes. We have all shoes in stock normally. We can supply most of the sizes below US size 13 or EU size 46, you can contact us for needed sizes. Common problem: How can I know about my order status? Answer: Once we send the goods, will give you a Tracking No, with which you can check your order online. We are also eeping an eye on your shoes until they reach you. Common problem: I don not see the size I need or the shoes I want on the website, do you have it or can you order it for me? Answer: If you can not find the shoes or the size you on our website, it means that we do not have this style of shoes or size in hand. But you need them , please contact with us, we will try our best to help you. Common problem:  how to solve the problem when buyers get wrong shoes?    Answer: For mistake,if we send wrong shoes to our buyer, pls take a pic for wrong goods  and send by email to us,we will pay $5 per pair for them by next order.   Common problem: How to solve the problem that shoe lose? or  buyer not get goods? Answer: Any way,pls save the receipt paper when you get your parcel,if you able,pls weight up the parcel weight,if you find parcel got damage,pls take a pic for it.   A.buyer not pay insurance, our company has a rule is that:    * if goods lose in china,we resend to our buyers 100%    * if goods lose in buyer's country,we will pay buyer's 50% loss by next order,     [buy 5 send 6,buy ten send 12.....till full 50% of buyers lose]     B. buyer pay 10% of total for shipping insurance and not get product,any way ,we will resend to them .    C.when parcel get buyer's door,and no one to receive it,ship company send it back to us, if you need  us to resend , you need to pay shipping fee, per pair $20 Common problem:Are all the shoes authentic ones? Come in the original box, retro card? Answer: Most of the shoes are made as per original ones with quality guaranteed. We have got high reputation on shoes field, buyers are satisfied with our shoes quality. All shoes come in original box, the retro card, labels with correct series number unless noted in the order. We also supply some authentic branded shoes but prices are higher and qty is limited. Common problem:Can you reserve the shoes for me until I can pay for it? Answer: Yes, the only thing you have to do is to confirm it by email and we will keep them for you for one week. owever, if one week pass, we still not receive your payment, we have to sell them to someone else. Common problem:How do I contact you if I have a question or a problem arises? Answer: We prefer to be contacted by email or click the Message button in the top menu . See our Contact Page for complete information about contacting us.